WE’VE GOT A GREAT BUNCH HERE READY TO HELP YOU WHEN YOU NEED IT.

Q. Why do I keep getting a message that my profile picture does not match my licence image when I am completing the registration?

If you are facing any issues in completing your registration because your profile picture does not match with your picture on your licence, please ensure the following:

a) Your face is clearly visible in the picture you have taken using your camera;

b) You are not eating, drinking, or wearing a mask while taking your profile picture;

c) You are alone and not in a group when taking your profile picture;

d) Your picture in your licence is clear, visible and not damaged.

If you have tried all of the above and are still not able to match your profile picture with your licence image, please contact us and we will be right with you.